Privacy and Security
We recognize that many online customers are concerned about the information they must provide, and how that information will be used. We have done our best to ensure the privacy and security of your transactions with us. Your credit card number and personal data will be treated with the highest standards of security features, safety and confidentiality. Belsnickel Enterprises is committed to ensuring your privacy. While the web site can automatically recognize your Internet Service Provider, we cannot specifically identify any customer. For customers who make a purchase on www.thebellpeople.com, we do collect information on which pages you viewed within our site. This information is used to improve your overall shopping experience.
Orders placed on our site are encrypted with SSL (Secure Socket Layers) technology. The information you send via the Internet can be trusted to arrive privately and unaltered. In order for SSL security to work, you must use an SSL-enabled browser. Use Netscape Navigator version 3.02 or higher, or Microsoft Internet Explorer version 3.02 or higher.
If for any reason you are not completely satisfied with your purchase, simply return it to us for an exchange or refund within thirty days of purchase. Shipping charges are not refundable. Custom orders are not returnable.
Returns and Exchanges
For your protection, we suggest all return packages be sent insured by UPS or the USPS. Items must be returned prepaid and in the original packaging to the address within the footer. If you need assistance, call during customer service hours, 9:00 am to 4:30 pm. EST. For Wholesale Customers, please refer to the Returns Policy located inside our wholesale catalog’s price list front cover.
All pricing and availability of items are subject to change without notice. Custom orders must be paid when orders are placed.
Belsnickel Enterprises has endeavored to ensure the accuracy of all information. We cannot, however, be responsible for errors or omissions.
Most Items are made to order and will ship as soon as possible. If you are facing an emergency and need immediate delivery, please call 386-256-5367 and “plead your case” with one of the owners. We will do everything within our power to accommodate you.
Payment Methods Online
Belsnickel Enterprises accepts PayPal, Visa, MasterCard, Discover and American Express. Wholesale Customers with established terms will be invoiced accordingly. First time Wholesale Customer orders must be paid by one of the credit cards listed above.
Payment Methods for Phone and Fax orders
Belsnickel Enterprises accepts PayPal, Visa, MasterCard, Discover and American Express.
Shipping, Handling and Insurance within the Continental U.S.
Belsnickel Enterprises will determine method of shipment within the Continental United States to remain within the shipping fee automatically calculated by the website when a customer’s order is shipped. Methods generally used are USPS and UPS. Please contact us immediately if one of these methods cannot be used to deliver your order.
IF YOUR ORDER IS BEING SHIPPED TO A LOCATION OUTSIDE the Continental United States, shipping costs will NOT be automatically added to your online order. You will be contacted by e-mail to secure your preferred method of payment for all shipping costs. At that time, method of shipment will also be discussed and established.
FREE Personalization is available on many of our items. Belsnickel Enterprises is not responsible for typographical errors made when an order is placed. Therefore, please proofread all personalization requests carefully before submitting an order.